Office Administration - Health Services Program at George Brown College

FULL DESCRIPTION

Office Administration – Health Services is a two-year diploma program that will prepare you to work effectively and efficiently in a health-care office environment. These often dynamic settings can require a broad range of skills, including both technical and soft or 'people' skills.

Some of the practical and technical skills include:

• computer applications and software
• medical terminology and anatomy
• transcription
• administrative and clinical office procedures
• billing for medical office settings
• health-care law

PROGRAM STANDARDS AND LEARNING OUTCOMES

The graduate has reliably demonstrated the ability to:

• Conduct oneself professionally and adhere to relevant legislation, standards and codes of ethics.
• Manage the scheduling, coordination and organization of administrative tasks and workflow within specific deadlines and according to set priorities.
• Coordinate the collection, analysis, distribution and response to communications in the workplace to facilitate the flow of information.
• Operate and provide support to others related to the use of office equipment and technologies.
• Evaluate, establish and administer health records management systems to ensure confidential, secure, accessible and organized electronic and paper records.
• Produce financial and client billing records for health services by compiling relevant information and using accounting software.
• Produce health documents and reports using available technologies and applying industry standards.
• Use interpersonal and client service skills to respond to the diverse needs of clients, their family members and the health care team.
• Identify and use non-invasive clinical tasks to support effective and efficient health service operations.

YOUR CAREER

As a graduate you can become a vital member of a health-care team in a variety of positions including, but not limited to:

• receptionist
• clerical assistant
• office administrator
• hospital unit clerk

There are a wide range of employment opportunities open to you in this field. Graduates of our program have found employment in:

• doctors' offices
• clinics
• hospitals
• pharmaceutical companies
• government agencies
• medical organizations