911 and Emergency Services Communications (ESC) at Seneca College

About the Program

This eight-month certificate program will provide you with principles and skills to effectively manage the public and work in emergency services and perform under stressful conditions. An emergency services communicator is often the first person involved in responding to members of the public during times of distress and crisis. Your training will combine professional knowledge and practical scenarios, including utilizing Hexagon’s industry-leading Computer-Aided Dispatch System (I-CAD) system. You will learn how to record and analyze data received from calls, and how this critical information can direct the response to an incident.

Upon completion of required hours and professional exams, you will have the opportunity to qualify for the Public Safety Telecommunicator certificate offered by the Association of Public Safety Communications Officials (APCO) and the Mental Health First Aid (MHFA) certification.

Your Career

When you graduate from this program, these are the types of career options that you can explore:

• An emergency communications operator or dispatcher
• Police, fire, emergency medical services
• Private police, security, alarm response or other public safety agencies