Business (Administration, IT & Customer Service) at Letterkenny Institute of Technology

Our Higher Certificate in Administration, IT & Customer Service is designed to provide you with the skills to enhance the fortunes of small businesses in the areas of Administration, IT and Customer Service. It’s a broad and varied course that will provide you with a diverse depth of knowledge to succeed.

This new two-year programme allows you to study a range of modules including Office Administration, Professional Keyboarding, Accounting and VAT, Customer Relationship Management and Digital Marketing. They are just the kind of skills that prove invaluable to small businesses either locally or nationally.

It’s an exciting and contemporary course where you’ll have the opportunity to cover everything from Business Management to Digital Marketing, Writing Skills to Office Administration and Customer Care.

Successful graduates will have the qualifications to succeed in a wide range of careers including: Office Administration, Accounts, General Business, Services/Events Co-Ordinator in roles as diverse as Buyer and Procurement Officer, Clerk in accounts payable and receivable departments, P.R and, of course, retail.

Career Pathways

The main employers are:

• Education Sector
• Health Service
• Accounting Practices
• Legal Practices
• Retail Sector
• IT Sector

Graduate Careers

Graduate careers typically include:

• Office Administrator
• Accounts Administrator
• Events Coordinator
• Procurement Officer
• Accounts Payable Clerk
• PR Executive